- Level1 Support: Should be able to grasp the product knowledge and work in shifts
- Should be able to provide resolution to Client tickets and have knowledge in Incident Management, Knowledge of JIRA, confluence should be there
- Respond to reports of problems via phone and email
- Troubleshooting Diagnosing malfunctions in the operation of software.
- Excellent Communication Skills
Secondary Skill Set:
- Providing Product Support as per earlier experience is preferred