Sr. /L1 Support Application Engineer

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Sr. /L1 Support Application Engineer

Job Category: IT
Job Type: Full Time
Job Location: India
Number of Positions: 3
Years Of Experience: 4-6 Yrs
  • ¬†Level1 Support: Should be able to grasp the product knowledge and work in shifts
  • Should be able to provide resolution to Client tickets and have knowledge in Incident Management, Knowledge of JIRA, confluence should be there
  • Respond to reports of problems via phone and email
  • Troubleshooting Diagnosing malfunctions in the operation of software.
  • Excellent Communication Skills

Secondary Skill Set:

  • Providing Product Support as per earlier experience is preferred

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