Job Description: We are seeking a highly motivated and experienced Technical Support Engineer to join
our team. The candidate should have excellent written and verbal communication skills, problem-solving
skills, and be self-motivated to provide exceptional customer support efficiently. The candidate should
hold a degree in Computer Science/Information Technology or a related field, with a minimum of 3-5 years
of experience as an application/product support engineer.
Responsibilities:
• Provide technical support for Java and browser-based web applications.
• Troubleshoot issues related to OS (Windows and Linux), batch and shell commands, REST APIs, DBMS
(MS SQL Server, Oracle, MySQL), and web/application servers (WebSphere, Apache, Tomcat, JBoss,
etc.)
• Work in a 24×7 rotational shift environment and provide support on weekends.
• Use JIRA and Salesforce ticketing tools to log and track customer issues and resolution progress.
• Understand and analyze error logs to identify and resolve issues.
• Provide exceptional customer support efficiently.
• Work collaboratively with cross-functional teams to resolve customer issues.
Requirements:
The ideal candidate should possess the following skills:
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• A degree in Computer Science / Information Technology or a related field.
• A minimum of 3-5 years of experience as application/product support.
• Excellent OS skills – both Windows and Linux.
• Sound knowledge of batch and shell commands.
• Experience in troubleshooting Java and browser-based web applications.
• Sound knowledge of REST APIs.
• Sound working knowledge with any DBMS (MS SQL Server, Oracle, MySQL).
• Familiarity with configuration of web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.).
• Strong desire to provide exceptional customer support efficiently.
• Must be able to work from the office and work in rotational shifts.
• Must be quick in troubleshooting and understand error logs.
• Ability to work in a 24×7 rotational shift environment.
• Quick in troubleshooting and resolving technical issues.
• Knowledge of JIRA and Salesforce Ticketing Tools. Preferred Skills: The following skills are not required
but would be considered an advantage:
• Experience in ETL technologies.
• Programming/scripting language experience (e.g. .sh/.bat, Java, JavaScript).
• Experience working with Control-M batch tools.
• Exposure to virtualization using Citrix.
• Previous experience within Banking and Financial Services domain. We offer good perks and benefits
for working in 24×7 shifts, and weekend support is mandatory. The ideal candidate should be smart,
dynamic, and quick in troubleshooting. If you meet the above requirements and are passionate about
customer support, we would love to hear from you. Please submit your resume to apply for this
position.