How You Can Benefit From An Outsourced IT Provider

An outsourced IT provider is usually a third-party company that manages technology services and operations on behalf of another business organization. IT support outsourcing is a subset of business process outsourcing, which is typically grouped as infrastructure outsourcing and application outsourcing. Infrastructure outsourcing involves network services, service desk capabilities, and managed security operations. Whereas, application outsourcing includes testing & QA services, app development, and legacy system maintenance, among other services.

Key Trends in IT Outsourcing Solutions

Benefits of Outsourcing IT Services

Though you may have some initial skepticism, there are definitely advantages to trusting an outsourcer with your IT projects and internal services. Our clients tend to feel these additional benefits have been a major return on investment. Some of the benefits of outsourcing IT services are as follows:

1) YOU CAN CONTROL OPERATING COSTS
The biggest benefit is the most tangible one: lowered expenses. Certain mission-critical employees are definitely worth hiring full-time. However, the components of your business that do not directly contribute to your primary product or service can be outsourced. Otherwise, the price of a full-time employee (salary, tax contributions, healthcare coverage, etc.) can stack up quickly.

Moreover, by outsourcing certain technical projects, you save yourself from having to invest in additional infrastructure and technical tools. The cost of hardware, software, and any services that your outsourced IT provider uses hits your bottom line whenever you hire a full-timer.

2) YOU CAN FOCUS ON CRITICAL PROJECTS
Handing over the reins to a project or entrusting your internal IT to an outsourced IT provider allows you to focus on your core competencies. Why waste your time on tasks that are not your forte?

The tasks that can be outsourced are endless. We have clients across industries that turn to our business for any array of solutions. Financial service companies entrust us with outsourced application development so they can quickly and efficiently have access to internal applications without having to expend their own time and effort to complete those tools. Healthcare providers, education institutions, government agencies, and even retailers can benefit from the same value.

Even companies within the information technology field can benefit from an outsourced IT provider. For example, a creator of CMS and communications products has used our testing services to reduce software errors by almost 100%. Their strength was in building application layouts and structures that integrate. Going with an outsourced IT team allowed them to focus on features and new builds while we handled manual and automated testing in a rapid timetable.

3) YOU CAN STREAMLINE YOUR INTERNAL PROCESSES
Keeping up with the latest industry developments can be a struggle. And unless you see a new technique in practice, you might be putting a lot of faith in an untested source. Collaborating with an outsourced IT provider can give you a sneak peek at different business practices. That is, if you pay close attention to their techniques.

Take our employees, for example. They come from diverse backgrounds and work with an assortment of businesses over the course of a year, cross-pollenating new techniques and best practices with what they already know. Any business that partners with an outsourced IT provider has the chance to glean new ideas from that partner and see how everything looks in practical use. It is like demoing new processes and practices without the upfront commitment.

So whether you are looking for anything from business process outsourcing services to quickly building an internal application, there is much you can learn about the latest IT processes.

4) YOU CAN LEVERAGE NICHE KNOWLEDGE
The IT world is so expansive. Even if your team has an aptitude in one specific discipline, you may be completely unfamiliar with technologies at the opposite end of the spectrum. If you do not want to search for rare tech talent or spend the time training your team, outsourced IT services can grant you access to niche knowledge without the time it takes for your team to get up to speed.

Often, their niche knowledge can get you around project expenses you might not need. Say you have a critical application that you want your employees to be able to access anywhere but think a full mobile application would be too. Having a technical partner well-versed in outsourced mobility services can lead you to a single page architecture application (even if you are new to the concept as some of our clients have been).

Challenges and Solutions to IT Outsourcing

Modern IT outsourcing models require service providers to offer more predictable costs while expanding capabilities. In addition to this, organizations are looking for outsourced IT providers that can offer cutting-edge innovation, access to skills, and improve their core business functions. Let’s take a look at some of the challenges and solutions that IT outsourcing services providers are addressing to offer a seamless experience to client enterprises:

1. Outsourcing Governance: Outsourcing IT solutions requires a highly collaborative relationship between the client and the service provider. An acrimonious relationship could lead to conflicts, thus affecting the final outcome. Here’s when outsourcing governance ensures that carefully negotiated and documented rights in an outsourcing contract are effectively implemented, monitored, and aligned with the organization’s strategic objectives.
    
2. Communication and Language Barriers: IT outsourcing services in India are challenged due to different communication styles and accents, leading to misunderstandings. To overcome these barriers, IT teams are establishing clear communication channels and rules to be used in different situations.
    
3. Security Issues: Ensuring data privacy and protecting confidential information has become a primary concern for enterprises while working with offshore teams. Hence, enterprises are implementing cyber security and opting for strict security expertise to check on employees.

CHOOSING YOUR OUTSOURCED IT PROVIDER

There is clearly value to working with an outsourced technical team. Yet the tricky part is finding one that can fit your unique situation and still can use their technical expertise to leverage towards your business success. We can be of help with that.

At AIT, our staff of highly trained technical professionals can provide you with a blend of on-site, off-site, and offshore solutions. We learn all we can about your objectives so that our team can efficiently and effectively deliver projects and services that are customized to your needs. Contact us today to find out what we can do for you.

Our experts at AIT Global help companies identify organizational readiness and provide custom solutions that drive desired output. We monitor key performance indicators to ensure continuous improvement, optimize business processes, and align technology initiatives with strategic objectives. If you’re interested in talking to us about your requirements, email us at inquiries@aitglobalindia.com